Refund & cancellation policy
Last updated: November 13, 2026. Applies to Chat with all AI 1.0.5 and later and to getduoai.com.
Cancel any time
Open the extension → Settings → Manage subscription to open the secure Dodo Payments portal, and cancel. You can also use the link in your receipt email. Pro stays active until the end of the period you've already paid for, and you won't be charged again.
Free trial
If your plan includes a 3-day free trial, cancel before the trial ends and you won't be charged. If you don't cancel, the subscription starts automatically at the end of the trial.
Refunds
Because Pro gives immediate access to paid AI models, payments are generally non-refundable once a billing period has started. We review every refund request individually and will refund when a charge was clearly a mistake (for example, a duplicate charge or a charge after you had already cancelled), when the Service didn't work for you because of a problem on our side that we couldn't fix, or whenever the law requires it.
To request a refund, email romanvlasovdev@gmail.com within 14 days of the charge with the email used at checkout and the date of the charge. Approved refunds are issued by Dodo Payments to the original payment method; your bank may take 5–10 business days to show it.
Consumers in the EU, UK and similar countries
You may have a statutory right to withdraw from a digital service contract within 14 days. When you start Pro, you ask for the service to begin immediately; if you withdraw within 14 days, we may deduct an amount proportionate to the service already provided, as the law allows. Nothing in this policy limits your mandatory consumer rights.
Uninstalling is not cancelling
Removing the extension or using “Delete all my data” does not stop a subscription. Please cancel in Manage subscription first.